• Discord ; https://discord.gg/wen3D
• Shop ; https://wen3d.com/
• Twitter ; https://twitter.com/wen_3D
• Carrd ; https://wen3d.carrd.co/
• Jinxxy ; https://jinxxy.com/wen

You can contact Wen through the ticket system in the Discord Server, or the Contact Form below.

Wen rarely replies direct messages on discord.

Currently the only viable option is to ask someone else to gift the asset to you using the Gifting option.

If you're card doesn't go through, you can open a ticket in the Discord Server and Wen will look into it for you. Most likely you will have to call your bank to check.

Link to the Discord Server located below in Contacts.

Use the Gifting option when checking out to gift < located below First and Last name >.

Discord username and VRChat username must be of the recipient's.

For more information, take a look at the Refund Policy below.

You can open a ticket in the Discord Server and Wen will resend the email.

Link to the Discord Server located below in Contacts.

Unbans are handled per request.

You can contact Wen through the Contact Form below.

You can open a ticket in the Discord Server and Wen will look into it for you. Most likely you entered the wrong email.

Link to the Discord Server located below in Contacts.

If you want to purchase Wen's old products, you can open a ticket in the Discord Server and state which product you would like to purchase.

Yes :3 click HERE for commission info!

Wen doesn't have PayPal nor a Japan bank account, which is the only accepted payout methods for Booth.

Booth assets are only for personal use.

• Personal use. [ ALLOWED ]
• Commercial use. [ NOT ALLOWED ]
• Free models. [ NOT ALLOWED ]
• Public models. [ NOT ALLOWED ]
• Discord nitro boost models. [ NOT ALLOWED ]
• Discord Subscription models. [ NOT ALLOWED ]
• Used for streaming, video, photography content. [ ALLOWED ]
• Used for commissions. [ ONLY ALLOWED WHEN ALL PARTIES INVOLVED HAVE THE PRODUCT ]
• Used for Environment/Worlds. [ NOT ALLOWED ]
• Using Wen's textures/part of texture on personal or commercial projects. [ NOT ALLOWED ]

You MUST credit Wen. < refer to Crediting >

Only on fully completed models.

• Personal use. [ ALLOWED ]
• Commercial use. [ ALLOWED ]
• Free models. [ ALLOWED ]
• Public models. [ ALLOWED ]
• Discord nitro boost models. [ ALLOWED ]
• Discord Subscription models. [ ALLOWED ]
• Used for streaming, video, photography content. [ ALLOWED ]
• Used for commissions. [ ONLY ALLOWED WHEN ALL PARTIES INVOLVED HAVE THE PRODUCT ]
• Used for Environment/Worlds. [ ALLOWED ]
• Using Wen's textures/part of texture on personal or commercial projects. [ NOT ALLOWED ]

You MUST credit Wen. < refer to Crediting >

Only on fully completed models.

• Personal use. [ ALLOWED ]
• Commercial use. [ ALLOWED ]
• Free models. [ NOT ALLOWED ]
• Public models. [ ALLOWED ]
• Discord nitro boost models. [ NOT ALLOWED ]
• Discord Subscription models. [ ALLOWED ]
• Used for streaming, video, photography content. [ ALLOWED ]
• Used for commissions. [ ONLY ALLOWED WHEN ALL PARTIES INVOLVED HAVE THE PRODUCT ]
• Used for Environment/Worlds. [ ALLOWED ]
• Using Wen's textures/part of texture on personal or commercial projects. [ NOT ALLOWED ]

You MUST credit Wen. < refer to Crediting >

Wen's models are only for personal use, only exception is monetary gain from streaming and video content.

• Personal use. [ ALLOWED ]
• Commercial use. [ NOT ALLOWED ]
• Used for streaming, video, photography content. [ ALLOWED ]
• Used for editing commissions. [ ONLY ALLOWED WHEN ALL PARTIES INVOLVED HAVE THE PRODUCT ]
• Used for Environment/Worlds. [ ASK FOR PERMISSION ]
• Using Wen's textures/part of texture on personal or commercial projects. [ NOT ALLOWED ]

You MUST credit Wen. < refer to Crediting >

Editing of Wen's products are allowed as long as they follow the Permissions Terms Of Service

• Assets; Editing Wen's assets, only on fully completed models. [ ALLOWED ]
• Models; Editing Wen's models. [ ALLOWED ]

You MUST credit Wen. < refer to Crediting >

Redistribution, leaking, trading any of Wen's products are NOT ALLOWED.

• Redistribution / Leaking; Sharing Wen's product files with others. [ NOT ALLOWED ]
• Trading; Trading other/my products files in order to obtain Wen's/other products files, vice versa. [ NOT ALLOWED ]

Any monetary gain from distributing any of Wen's assets are NOT ALLOWED. < unless it is on a fully completed model >

• Selling edits of Wen's assets. [ NOT ALLOWED ]
• Direct reselling of Wen's assets. [ NOT ALLOWED ]
• Selling Wen's assets behind service gateways such as discord nitro, paid access servers, file sharing websites. [ NOT ALLOWED ]
• Selling Wen's assets on models are only allowed on fully completed models. < refer to Asset Permissions above >
• Using Wen's textures/part of texture on personal or commercial projects. [ NOT ALLOWED ]

Any monetary gain from distributing any of Wen's avatars are NOT ALLOWED.

• Selling edits of Wen's avatars. [ NOT ALLOWED ]
• Direct reselling of Wen's avatars. [ NOT ALLOWED ]
• Selling Wen's avatars behind service gateways such as discord nitro, paid access servers, file sharing websites. [ NOT ALLOWED ]
• Using Wen's textures/part of texture on personal or commercial projects. [ NOT ALLOWED ]

Mining assets/parts off any of Wen's products are NOT ALLOWED.

• Taking parts off Wen's products for distribution, resale or reuse. [ NOT ALLOWED ]

• Taking textures off Wen's products for distribution, resale or reuse. [ NOT ALLOWED ]
• Making textures for Wen's products for distribution or for sale. [ ALLOWED ONLY IF YOU DO NOT INCLUDE WEN'S PRODUCT FILES WHEN DISTRUBUTING ]

You MUST credit Wen. < refer to Crediting >

Making add-ons for Wen's products for distribution or for sale. [ ALLOWED ONLY IF YOU DO NOT INCLUDE WEN'S PRODUCT FILES WHEN DISTRUBUTING, PERMISSION IS NEEDED IF AN ADD-ON MUST INCLUDE MY PRODUCT ]

• Add-on bones. [ ALLOWED ]
• Add-on assets for models. [ ALLOWED ]
• Add-on accessories. [ ALLOWED ]
• Add-on unity material set up. [ ALLOWED ]

You MUST credit Wen's. < refer to Crediting >

Claiming, gatekeeping any of Wen's products as your own even if it is heavily edited is NOT ALLOWED.

You MUST credit either Wen's discord tag < wen.3D >, Wen's discord server link < https://discord.gg/wen3D >, Wen's shop link < https://wen3d.com/ > or link to the product page itself.

• Personal use. [ NO CREDITS NEEDED ]
• Commercial use. [ CREDITS NEEDED ]
• Discord Subscription Models. [ CREDITS NEEDED ]
• Using Wen's products for Streaming and Video content. [ CREDITS NEEDED ]
• Using Wen's products as World Props. [ CREDITS NEEDED ]

• You have not downloaded, accessed, or used the product [ ELIGIBLE ]
• You have provided a valid reason and proof to back up your claim for the refund request. [ ELIGIBLE ]
• You have double purchased by accident. [ ELIGIBLE ]
• You submitted the request within the refund period. [ ELIGIBLE ]
• Products where you have breached the Terms Of Service. [ NOT ELIGIBLE ]

You are eligible for refund if you submit a refund request within 1 WEEK from the date of purchase.

1. Open a ticket in Wen's Discord Server or use the Contact Form below.
2. You must provide your email, purchase details, refund request reason, and other relevant information.
3. Wen will review the information you have provided and will let you know if the refund request is approved/not approved.



Wen reserves the right to deny refund requests if the eligibility criteria are not met or if the request does not comply with Wen's refund policy.